Return & Refund Policy

At Jeren store, your satisfaction is our top priority.
We proudly stand behind the quality of our products. However, if you are not fully satisfied with your purchase for any reason, you may request a return within 30 days from the delivery date.

✅ Return Eligibility

To be eligible for a return, please make sure that:

  • The item is unused and in its original condition

  • All tags, labels, and original packaging are intact

  • Valid proof of purchase (order confirmation or receipt) is provided

📦 How to Start a Return

To initiate a return, please contact our support team through the Contact page on our website.

⚠️ Important: Returns sent without prior authorization will not be accepted.

Once your return request is approved, you will receive:

  • A prepaid return shipping label

  • Clear, step-by-step instructions on how to return your package

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will promptly arrange a replacement or issue a full refund.

🚫 Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

  • Opened personal care, LED, or electronic products

  • Customized or personalized items

  • Final sale or clearance items

  • Perishable goods

  • Hazardous materials (such as flammable or aerosol products)

🔄 Exchanges

Looking for a different item?
The easiest option is to return your original purchase and place a new order once your refund has been processed.

🌍 EU Customers – Right of Withdrawal

Customers located in the European Union are entitled to a 14-day cooling-off period.
During this period, you may return any unused item for a full refund without providing a reason.

Conditions:

  • The item must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once your return is received and inspected, you will be notified using the contact details provided at checkout.
If approved, your refund will be issued to the original payment method within 10 business days.